Tea Room Senryu (“Senryu Tea Room”) has established these Terms of Use, as follows, concerning the use of the official Senryu Tea Room Website we operate and related social media services (the “Services”).

Article 1 Scope of Application and Alterations

1. These Terms of Use apply to Tea Room Senryu and Users (defined in Article 3) concerning the provision and use of the Services.
2. Tea Room  Senryu may alter these Terms of Use without prior approval from Users. Users shall be deemed to have agreed to alterations to these Terms of Use at the time Users first use the Services after the Terms of Use have been altered.

Article 2 Use of the Services

1. Users shall use the Services in accordance with these Terms of Use and user guides separately established by Tea Room  Senryu.
2. Tea Room  Senryu may alter the content of the Services without notifying Users in advance.

Article 3 Users

“Users” means individuals who access, purchase, or otherwise use the Services. Users shall be deemed to have agreed to these Terms of Use when they use the Services.

Article 4 Membership Registration

1. Member registration for the Services is necessary the first time Users use the Services to purchase Tea Room  Senryu products. Users should apply to register as members via the membership registration page in accordance with procedures specified by Tea Room  Senryu.
2. Users should use a credit card in their own name when using a credit card to purchase products.
3. Tea Room Senryu shall approve applications by sending a registration confirmation email when approving applications to register as a member as provided for in paragraph 1.
4. Registration applications may not be approved or registration may be revoked if an individual who has applied to register as a member is discovered to have been subject to the cancellation of membership registration due to breaching these Terms of Use or the like, if the application provided by the individual who applied to register as a member includes false information, or if approval of a membership application is otherwise deemed inappropriate by Tea Room  Senryu

Article 5 Notification of Changes

Users should notify Tea Room Senryu of any changes to their name, address, telephone number, or other details they have notified to Tea Room Senryu, in the manner separately specified by Senryu Tea Room.

Article 6 Suspension of Provision of the Services, Cancellation of Membership

Tea Room Senryu may suspend provision of the Services or cancel membership registration, without notifying Users in advance in the following situations: (1) when Users are discovered to have had their membership cancelled in the past due to breaching these Terms of Use; (2) when Users delay performance or otherwise fail to perform payment obligations for charges, etc. relating to the Services; (3) when Users commit any of the prohibited acts provided for in Article 7; or (4) when Users otherwise breach these Terms of Use.

Article 7 Prohibited Acts

Users must not: (1) use false information when applying to register as a member; (2) engage in acts that hinder the operation of the Services, or engage in other acts that are likely to disrupt the Services; (3) unlawfully use a credit card to use the Services; (4) improperly use an email address or password; (5) engage in acts that cause or are likely to cause a nuisance, detriment, loss, or damage to other Users, third parties, or Tea Room Senryu; (6) engage in acts that infringe or are likely to infringe the trademark rights, copyrights, privacy, or other rights of other Users, third parties, or Senryu Tea Room; (7) engage in acts that violate or are likely to violate public order and morals, or other acts that violate or are likely to violate laws and regulations; or (8) engage in any other acts deemed inappropriate by Tea Room Senryu.

Article 8 Copyrights, etc.

1. Unless otherwise provided for in these Terms of Use, rights including copyrights and other intellectual property rights relating to content on the official Tea Room Senryu website and related social media accounts belong to the legitimate rights holder such as Tea Room Senryu or the copyright holder of the relevant content.
2. Except for use within the scope not subject to copyright restrictions, such as private copying by Users permitted under the Copyright Act of Japan, Users may not use any information provided through the Services without obtaining approval in advance from Tea Room Senryu and the legitimate rights holder.
3. In the event that the provisions of these Terms of Use are breached and any issues arise with legitimate rights holders or third parties, Users shall resolve such issues at their own responsibility and expense and shall not cause any trouble, loss, or damage whatsoever to Tea Room  Senryu.

Article 9 Membership ID and Password Management

1. Users assume responsibility for managing the membership ID and password they themselves have set.
2. Users must not assign, lend, or disclose their membership ID or password to a third party.
3. Users assume responsibility for loss or damage resulting from the inappropriate management, misuse, or use by a third party of their membership ID or password.
4. Users should immediately contact Tea Room Senryu if they discover that their membership ID and password are being used unlawfully by a third party.

Article 10 Use of User Information

Personal information obtained by Tea Room Senryu through the use of the Services is used in accordance with our separately established Privacy Policy, to provide various services to Users including payment services, provision of information, sales management, product development, and trend analysis, and to enhance, etc. our goods and services. Tea Room Senryu shall not disclose or provide User information obtained by Tea Room Senryu in connection with the use of the Services to third parties, without the consent of Users or unless permitted in laws and regulations.

Article 11 Purchasing Products

1. Users may use the Services to purchase products.
2. Users who wish to purchase products should apply to purchase products by the means specified by Tea Room  Senryu.
3. A purchase agreement shall come into effect between Users and Tea Room  Senryu upon Tea Room Senryu sending Users an email to notify of shipment of purchased products following the application provided for in the preceding paragraph; provided, however, that Senryu Tea Room may cancel purchase agreements due to stock availability or other circumstances even after sending the aforementioned email.
4. Users may not cancel purchases after applications to purchase products provided for in paragraph 2 have been accepted.

Article 12 Termination of Contracts

1. Tea Room Senryu may terminate purchase agreements for products, in whole or in part: (1) when Users breach these Terms of Use; (2) when circumstances are discovered that could be considered to compromise Users’ ability to pay; (3) when products are sold out, in short supply, or their sale has been suspended, etc. and products cannot be easily secured; or (4) when unable to deliver products due to the delivery address being unknown, long-term absence, or the elapse of the acceptance period due to absence.
2. Notwithstanding the provisions of the preceding paragraph, Tea Room Senryu may cancel or terminate a purchase agreement or take other appropriate measures when Users have engaged in dishonest or inappropriate acts in relation to use of the Services.
3. Tea Room Senryu shall not be liable to compensate for loss or damage to Users even if a purchase agreement is terminated, etc. in accordance with Tea Room Senryu is under no obligation to refund product payments to Users once products have been shipped.

Other: 

Accuracy of Information

All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication.

Product Descriptions

Tea Room Senryu and its Related Entities attempt to be as accurate as possible in the description of products. However, Tea Room Senryu does not warrant that product descriptions are error-free.

Medical Advice Disclaimer

Without limiting any other provision of these Terms of Use, all information contained on the Website, including any information relating to products, treatments, medical and health conditions (“Website Information”) is for informational purposes only and is only intended for the purposes of promoting consumer health generally.

The Website Information does not constitute medical advice generally and is not intended to provide medical advice tailored to you in any way. The Website Information is not intended to be a substitute for proper medical advice and/or care provided to you by a medical physician.

The Website Information may be presented in summary or aggregate form and should not be relied upon as a tool for self-diagnosis, treatment, cure or prevention of any disease or ailment. Always consult with your medical physician regarding appropriate examinations, testing and treatment recommendations and do not delay obtaining such advice because of something you may have interpreted from the Website Information.

Copyright

The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer's cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part without the prior written approval of the Tea Room Senryu or the appropriate supplier or licensor of Tea Room Senryu.

You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.

All software used on the Website is the property of Tea Room Senryu, its Related Entities or its software suppliers and is protected by the International Copyright Laws.

Trademarks

Tea Room Senryu logo and the logos of the Tea Room Senryu products are registered trademarks of Tea Room Senryu. Other trademarks may be displayed on the Website from time to time. These may belong to third parties. Nothing displayed on the Website should be construed as granting any licence or right of use of any logo or trademark displayed on the Website, without the express written permission of the relevant owner.

Your Account, Membership and/or Registration

In consideration of your use of the Website, you agree to:

provide true, accurate, current and complete information about yourself as prompted by the web site’s registration form (such information being the "Registration Data"); and maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
In particular, you must provide your real name and email address when registering to use the Website. If you provide any information that is untrue, inaccurate, not current or incomplete, or Tea Room Senryu has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Tea Room Senryu has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).

If you use this Website, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Electronic Communications and Your Conduct

When you visit the Website or send an email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The Website may contain electronic bulletin boards, chat rooms and other communication facilities which provide for feedback by users to Tea Room Senryu, real-time interaction between users (including individuals referred to as guests and experts) and other electronic messaging and notice services ("Communication Facilities").

It is a condition of your use of any Communication Facility and your access to the Website that you do not do any of the following:

Restrict or inhibit any other user from using or enjoying any Communication Facility;
post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;

Post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;
post or transmit any material of any kind which contains a virus or other harmful component;

Post, transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising;
delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or download any file posted by any other user of a Communication Facility if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.

Tea Room Senryu may from time to time monitor or review the contents of its Communication Facilities. While Senryu Tea Room reserves its right to edit, refuse to post or to remove any information and/or materials (in whole or in part) that in Senryu Tea room’s sole discretion is in any way objectionable or in violation of any applicable law or these Terms of Use, Tea Room Senryu has no obligation whatsoever to monitor any Communication Facility or to edit, delete or refuse to post any such Content, nor is Senryu Tea Room responsible for any such Content in any Communication Facilities (including any information, comments and/or advice of any individual referred to as guest or expert whose statements on the Website are solely their own). You expressly acknowledge and agree that the Communication Facilities provide a means of public and not private communications.

Tea RoomSenryu  reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

Risk Of Loss

All items purchased from Tea Room Senryu are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Third party links and advertising

Hyperlinks and pointers to websites operated by third parties will appear on the Website from time to time. These websites do not form part of the Website and are not under the control of Tea Room Senryu or any of its Related Entities and neither Tea Rom Senryu nor any of its Related Entities have any responsibility for the contents of any such hyperlink or linked website. If you link to any such websites, you leave the Website and do so entirely at your own risk.

The Website displays third party advertisements, which may or may not contain hyperlinks or referral buttons to websites operated by third parties. The display of such advertising does not in any way imply a recommendation or endorsement by  Tea Room Senryu or any of its Related Entities of the relevant advertiser, its products or services or any such linked website.

If you contact a third party using functionality provided on the Website, including via email, Tea Room Senryu accepts no responsibility for any actions taken by that third party in response to your communication or for any transactions entered into between you and the relevant third party.

Errors And Omissions

Tea Room Senryu endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

Delivery & Customs

We can’t be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we suggest checking with local authorities before placing your order.

Returns, Repairs and Warranties

Due to food regulations worldwide, we cannot accept any returned packages – this includes customers who are not happy with the efficacy of our tea blends. Any customer who is concerned their product is damaged or faulty can contact us via our 'contact us' page, along with photo evidence, to discuss the refund process.